Privacy Policy
The Shoe Laboratory LLC
Address: 133 N Maple Ave, East Orange, NJ
Email: [email protected]
1) Who We Are & Scope
The Shoe Laboratory LLC (“The Shoe Laboratory,” “we,” “us,” or “our”) operates sneaker cleaning, restoration, and related services at our physical location and through our website.
This Privacy Policy explains how we collect, use, share, and protect your information when you use our services online or in person.
By using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.
2) Information We Collect
We collect both information you provide directly and data collected automatically.
Information you provide:
Customer Information: Name, email, phone number, and address.
Service Details: Information about your sneakers (brand, condition, requested cleaning/restoration services).
Transactions: Payment information processed securely through Stripe or similar providers (we do not store full card numbers).
Support Requests: Messages, inquiries, and feedback submitted via email, website forms, or in person.
Information collected automatically:
Device/Usage Data: IP address, browser type, pages visited, time on site, and referring URLs.
Cookies/Tracking: Cookies and analytics tools to enhance website functionality and improve the customer experience.
Approximate Location: Derived from your IP address for fraud prevention and localized services.
3) How We Use Your Information
We may use your information to:
Process and fulfill cleaning or restoration orders.
Communicate about order status, updates, or promotions (opt-out available).
Improve customer experience and service quality.
Maintain records for business, accounting, and legal compliance.
Prevent fraud and ensure security of transactions.
Send SMS or email notifications with opt-out instructions.
4) How We Share Your Information
We do not sell your personal information. We may share limited data with:
Service Providers: Payment processors (Stripe), website hosting, analytics, and communication tools.
Vendors/Contractors: For order fulfillment and logistics, under confidentiality agreements.
Legal Authorities: When required by law, regulation, or legal process.
Business Transfers: If we merge, sell, or transfer assets, customer data may be included as part of the transaction.
5) Third-Party Services & Integrations
Our website and services may integrate with third-party systems including:
Stripe: For secure payment processing.
Analytics Tools: For website performance and improvement.
Use of these third-party services is governed by their respective privacy policies.
6) Security
We use commercially reasonable safeguards including:
HTTPS/SSL encryption
Encrypted payment processing via Stripe
Access controls and password protection
While we take precautions, no system is completely secure. Please keep your login details safe and contact us immediately if you suspect unauthorized activity.
7) Children’s Privacy
Our services are not directed toward individuals under 18. We do not knowingly collect information from minors. If such data is discovered, we will delete it promptly.
8) SMS, Email & Notifications
By providing your phone number or email, you consent to receive updates related to your orders, appointments, or promotions.
Opt-Out Instructions:
SMS: Reply “STOP” to unsubscribe.
Email: Click the unsubscribe link or email us at [email protected]
9) Your Privacy Choices & Rights
You may have the right to:
Access or update your information.
Request deletion of your data or account.
Opt out of promotional communications.
To exercise any of these rights, email us at [email protected]
10) Data Retention
We retain customer data as long as necessary to:
Complete your orders and transactions.
Maintain accurate business and accounting records.
Comply with legal obligations.
When no longer needed, your data is securely deleted or anonymized.
11) Cookies & Tracking
Our website uses cookies for:
Site functionality and navigation.
Analytics and performance tracking.
You may disable cookies in your browser settings, but some features may not function properly.
12) Changes to This Policy
We may update this Privacy Policy periodically. Any updates will be posted with a new “Last Updated” date. Continued use of our services means you accept the updated terms.
13) Contact Us
The Shoe Laboratory LLC
133 N Maple Ave, East Orange, NJ
Email: [email protected]